At SARMSWorld, customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.
Eligibility for Returns
Due to the nature of our products, we do not accept returns on opened or used items. To be eligible for a return, the item must be:
- Unopened
- Unused
- In its original, sealed packaging
- Returned within 7 days of delivery
Any item that does not meet these conditions will not be eligible for a return or refund.
Non-Returnable Items
For safety, quality control, and hygiene reasons, the following items are non-returnable:
- Opened products
- Used products
- Products with broken seals
- Clearance or promotional items
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
Once verified, we will offer a replacement or refund at no additional cost.
Refunds
Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping costs are non-refundable, except in cases where the error was on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Order Cancellations
Orders can only be canceled before shipment. Once an order has been processed and shipped, it cannot be canceled.
Contact Information
For any questions regarding returns or refunds, please contact our customer support team through the contact page on our website. We aim to respond to all inquiries within 24–48 hours.